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Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 20% | - Routine maintenance procedures - Fault isolation and resolution - Performance optimization |
| Topic 2: Advanced Routing & Management | 25% | - Reporting and monitoring setup - Call Management System (CMS) configuration - Advanced routing strategies |
| Topic 3: Configuration & Implementation | 30% | - Call vectoring and routing configuration - Integration with Communication Manager - Agent and skill group setup |
| Topic 4: Avaya Aura Call Center Elite Architecture & Features | 25% | - Core features and functionality overview - System components and deployment models |
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