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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Customization | 20% | - Agent Desktop customization - Web services and APIs - Connect integration |
| Topic 2: Business Rules & Automation | 25% | - Business rules and events - Process Designer - SLA and service intervals - Workspace rules |
| Topic 3: Analytics & Administration | 10% | - Reports and dashboards - Security and access control - Maintenance and upgrades |
| Topic 4: Service Management | 15% | - Contact and organization management - Knowledge base setup - Incident management |
| Topic 5: Configuration | 30% | - Custom fields and objects - Profiles and permissions - Workspace configuration - Navigation sets and menus |
Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. Which two types of joins are available in analytics?
A) Intersection
B) Internal
C) Peripheral
D) Outer LTD) External
E) Inner
2. Which two statements are true when working with add-ins in a Custom Object workspace?
A) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
B) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
D) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
E) IGenericObject is the interface that is available with the add-in API for custom objects.
3. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
A) The column name contains an underscore.
B) The column name contains a space.
C) The column name starts with a lowercase alphabet.
D) The column name starts with a number.
E) Thecolumn name contains a dollar symbol.
F) The column name contains a punctuation.
4. Which setup sequence is usedto give permissions to an individual to access an application?
A) Navigation set > Profile > Staff Account
B) Staff Account > Profile > Navigation set
C) None. No sequence is required.
D) Profile > Navigation set > Staff Account
5. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
A) Fixing the chat workspace
B) Configuring advanced routing
C) Requesting Chat from File > Options > View Options
D) Deselecting the Pull Chat check box in the agent's profile
E) Clicking Request Chat on the Live Media bar
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: B,C | Question # 3 Answer: B,D,E | Question # 4 Answer: D | Question # 5 Answer: A,E |
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