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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Licensing | 20% | - Licensing requirements for AEP and POM - AEP solution architecture and components - Deployment models and zones - POM components and features |
| Installation | 20% | - Database installation and setup - High availability configuration - System requirements for AEP and POM - Installation procedures for AEP and POM |
| Maintenance and Troubleshooting | 20% | - Software updates and patching - Backup and restore procedures - Diagnosis and resolution of common issues - Monitoring tools and logs |
| Configuration | 25% | - Media Processing Platform (MPP) configuration - Experience Portal Manager (EPM) setup - POM campaign creation and rules - Voice, email, SMS, and speech server integration |
| Administration | 15% | - Call flow management - User account and access management - Reporting and scheduling |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question 1
Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
A. Restricted
B. DNCREQ
C. DNC
D. Restricted DNC
Question 2
You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)
A. Restart the MPP service from the EPM.
B. Install a new license file on the EPM.
C. Reconnect each Media Processing Platform (MPP) with the EPM.
D. Restart the avpSNMPAgentSvc on the EPM.
E. Restart the vpms service on the Experience Portal Manager (EPM).
Question 3
After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A. One or more MPP system resources are overloaded
B. The Postgres service on the Experience Portal manager (EPM) is not running
C. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
D. The specified VoIP gatekeeper or SIP gateway is incorrect
Question 4
When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)
A. Oracle Solaris
B. Linux
C. Unix
D. Microsoft Windows
E. IBM AIX
Question 5
A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
A. .doc (Microsoft Word)
B. .pdf (Portable Document Format)
C. .csv (Comma separated value)
D. .jpg (Digital Image)
E. .xls (Microsoft Excel)
Solutions:
| Question 1 Answer: D | Question 2 Answer: C,D,E | Question 3 Answer: C,D | Question 4 Answer: B,D | Question 5 Answer: B,C,E |
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