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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya IP Office Platform Overview | - Positioning of Avaya IP Office
|
| Topic 2: Unified Communications and Mobility | - Mobility Solutions
|
| Topic 3: Platform Architecture and Infrastructure | - Resiliency and Scalability
|
| Topic 4: Customer Requirements Analysis | - Solution Recommendation
|
| Topic 5: Support and Services | - IP Office Support Services
|
| Topic 6: IP Office Editions and Deployment Models | - Edition Selection
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
Question 1
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?
A. Doing your due diligence with us will buy you sweat equity with IT.
B. I've already got everything I need from the IT team, I need to hear it from you!
C. In a way, aren't we all on the IT team?
D. Avaya has a long history of placing solutions in the contact-center environment.
E. Maybe we can help. What's keeping your agents from meeting their goals?
Question 2
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
A. Desktop Trigger
B. Recorder Edition
C. Workforce Management
D. Standard Edition
E. Quality Management Edition
Question 3
Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?
A. Report creation
B. Web communications
C. Supervisor actions
D. Live monitoring
E. Inbound email processing
Question 4
You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?
A. Cloud Operations Manager
B. Simplified Web Self-Administration
C. Avaya Call Reporting
D. Avaya IX TM Spaces
E. IP Office Media Manager
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: E | Question 4 Answer: D |
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