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Novell 50-658

50-658

Exam Code: 50-658

Exam Name: Service and support

Updated: Oct 06, 2026

Q & A: 174 Questions and Answers

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: Novell Enterprise Products Support- Infrastructure Services
  • 1. Network service configuration and maintenance
    • 2. Open Enterprise Server support concepts
      - Directory Services
      • 1. Identity management fundamentals
        • 2. Novell eDirectory support and troubleshooting
          Topic 2: General Troubleshooting and Support Skills- Problem Diagnosis
          • 1. System monitoring and diagnostics
            • 2. Incident analysis and resolution methodology
              - Support Processes
              • 1. Escalation procedures
                • 2. Technical support workflows
                  Topic 3: Client and Systems Management- Endpoint Management
                  • 1. ZENworks configuration management
                    • 2. ZENworks asset management basics
                      Topic 4: Security and Access Management- Access control systems
                      • 1. Authentication and authorization troubleshooting
                        • 2. Novell Access Manager concepts
                          Topic 5: Messaging and Collaboration- GroupWise Support
                          • 1. GroupWise administration and troubleshooting

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