Cisco 642-241

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) configure device associations of agent phones and CTI devices with the peripheral gateway user
B) configure Cisco Unified IP IVR translation routes
C) configure the agent ID, supervisor ID, and system administrator password
D) configure agent targeting rules for agent IP phone dialed numbers
E) configure agent IP phone, supervisor IP phone, and CTI route points
F) configure the agent, supervisor, and CTI user accounts

2. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) IVR ports
B) MTP resources
C) PSTN gateway trunks
D) agents

3. Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)

A) call routing from PSTN gateway to Cisco Unified IP IVR
B) CTI data on Cisco Agent Desktop screen pop
C) agent, supervisor, and team configuration
D) hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
E) Cisco Extension Mobility for agents
F) call routing from PSTN gateway to agents

4. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) add a second TFTP server to the cluster
B) use an SRST reference in the device pool
C) add a redundant device pool to the Cisco Unified CallManager Group configuration
D) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone

5. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Internet Script Editor group
B) Services group
C) Setup group
D) Configuration group

Solutions: