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Cisco 642-427

642-427

Exam Code: 642-427

Exam Name: Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

Updated: Aug 29, 2026

Q & A: 301 Questions and Answers

642-427 Free Demo download

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Cisco 642-427 Exam Syllabus Topics:

SectionObjectives
Voicemail and Unified Messaging- Cisco Unity Connection troubleshooting
  • 1. Call handler and routing rules issues
    • 2. MWI (Message Waiting Indicator) failures
      Call Control and Dial Plan Troubleshooting- Dial plan configuration issues
      • 1. Calling search space misconfiguration
        • 2. Route patterns and translation patterns
          - Call routing failures
          • 1. Intra-cluster and inter-cluster routing
            • 2. SIP trunk and gateway routing issues
              Cisco Unified Communications Architecture Troubleshooting- Cluster and server health issues
              • 1. Service activation and dependency problems
                • 2. Publisher/subscriber synchronization issues
                  - CUCM core components and services
                  • 1. Call processing and call control analysis
                    • 2. Database and service failure troubleshooting
                      Endpoints and Registration Issues- Endpoint performance issues
                      • 1. Phone registration failures
                        • 2. Device firmware and compatibility issues
                          - IP phone registration
                          • 1. DHCP and TFTP configuration issues
                            • 2. Device pool and load balancing problems
                              Voice Gateway and Protocol Troubleshooting- Media and codec issues
                              • 1. Codec mismatch and negotiation issues
                                • 2. RTP stream failures
                                  - Signaling protocols
                                  • 1. SIP call setup and teardown issues
                                    • 2. MGCP gateway control problems
                                      • 3. H.323 gateway troubleshooting
                                        QoS and Network Integration- Voice quality issues
                                        • 1. QoS marking and prioritization problems
                                          • 2. Jitter, latency, and packet loss analysis

                                            Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

                                            Question 1

                                            Refer to the exhibits.

                                            The HG_MRG that is shown in the exhibit is assigned to an MRGL, which is configured at the HQ phones.
                                            A call exists between two HQ phones that use G.711 codec. When one of the HQ users attempts to conference a BR phone across the WAN, the conference fails. The SDI trace shows an error "No transcoder device configured."
                                            Which statement indicates the correct resolution or reason for the issue?


                                            A. The CFB_2 bridge should be listed last in the HO_MRG
                                            B. The BR phone does not have access to the HO_Conf bridge
                                            C. The BR phone does not have access to the CFB_2 bridge
                                            D. The BR phone does not have access to a transcoder
                                            E. The CFB_2 bridge should be removed from the HQ_MRG and assigned to an MRG that is not assigned to an MRGL


                                            Question 2

                                            You just installed a second Cisco Unified Communications Manager cluster at a remote site that is accessible over your WAN link.
                                            Which two actions allow the route patterns in each cluster to route calls to the other cluster? (Choose two.)

                                            A. Create SIP trunks from each cluster to the other cluster.
                                            B. Create SIP trunks to a centrally located gatekeeper.
                                            C. Create ICTs from each cluster to the other cluster.
                                            D. A Cisco Unified Communications Manager route group and a route list are mandatory for inter-cluster dialing.


                                            Question 3

                                            Refer to the Exhibit. What Trace Filter setting should be used when collecting trace information for the Cisco TAC?

                                            A. Arbitrary
                                            B. Error
                                            C. Special
                                            D. Detailed
                                            E. State Transition
                                            F. Significant


                                            Question 4

                                            When using trace output to troubleshoot a Cisco Unified CallManager 5.0 problem, how can you collect and view the trace files?

                                            A. Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and then use the embedded RTMT tool to view the trace files.
                                            B. Download the RTMT plug-in from the Cisco Unified CallManager Serviceability page to view the preconfigured trace files.
                                            C. Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and download the RTMT plug-in from the CallManager Administration page to view the trace output.
                                            D. Configure the proper alarms and traces on the Cisco Unified CallManager Administration page and view the output with the RTMT plug-in.


                                            Question 5

                                            Refer to the exhibit.

                                            When a Cisco IP Communicator phone roams from San Jose (SJ) to RTP, the Cisco IP Communicator physical location and the device mobility group change from SJ to RTP All route patterns are assigned a route list that points to the local route group All device pools are configured to use the local route group Which statement is true when the roaming phone places an AAR call?

                                            A. The phone will use the AAR CSS that contains the SJ_PSTN partition. The call will egress at the RTP gateway.
                                            B. The phone will use the AAR CSS that contains the RTP_PSTN partition. The call will egress at the SJ gateway
                                            C. The phone will use the AAR CSS that contains the RTP_PSTN partition The call will egress at the RTP gateway
                                            D. The phone will use the AAR CSS that contains the SJ_PSTN partition. The call will egress at the SJ gateway
                                            E. Since globalized call routing is not configured, then the SJ gateway will be used in this case


                                            Solutions:

                                            Question 1
                                            Answer: A
                                            Question 2
                                            Answer: A,C
                                            Question 3
                                            Answer: D
                                            Question 4
                                            Answer: C
                                            Question 5
                                            Answer: A

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