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Nortel 920-105 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security and Best Practices | 5% | - High availability and redundancy - Security settings and access control |
| Administration and Operation | 25% | - Call routing and script administration - User and administrator management - Database management and backup - System monitoring and reporting |
| Maintenance and Troubleshooting | 25% | - Fault isolation and resolution - Routine maintenance tasks - Log analysis and diagnostic tools - Software updates and patches |
| Symposium Call Center Server Overview | 15% | - Architecture and components - Supported software and hardware versions - System requirements and compatibility |
| Installation and Configuration | 30% | - Pre-installation planning and preparation - Server installation procedures - Basic configuration and setup - Integration with Meridian/CS1000 systems |
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