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Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 30% | - Database configuration - Basic call center configuration - Licensing and activation - Server installation and setup |
| System Overview and Architecture | 20% | - Symposium Express 4.2 components - Hardware and software requirements - Network and telephony integration |
| Troubleshooting and Support | 25% | - Error diagnosis and resolution - Common installation issues - Call flow and connectivity problems - Performance optimization |
| Administration and Maintenance | 25% | - Software updates and patches - System monitoring and logs - Backup and restore procedures - User and agent management |
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