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Nortel 920-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Fault Resolution | 10% | - Diagnostic tools and procedures - Common error conditions - Fault isolation and resolution |
| System Configuration and Administration | 25% | - Basic system setup - Database and license management - User and administrator accounts |
| Maintenance and Monitoring | 20% | - System monitoring and logging - Routine maintenance tasks - Backup and restore procedures |
| System Overview and Architecture | 20% | - Contact Center Manager RIs6.0 components - Hardware and software requirements - System architecture and interfaces |
| Installation and Initialization | 25% | - Post-installation configuration - Pre-installation planning - Software installation procedures |
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