Salesforce AP-212

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Which two actions should an Administrator execute when a tier is changed manually?

A) Assign Member Tier Benefits Action
B) Process Member Benefit Action
C) Process Transaction Journals batch job
D) Create a scheduled job to perform tier change.

2. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Create a custom text field in Transaction Journal object to save the order purchased by the client.
B) Use standard Order Lookup on the Loyalty Ledger object
C) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
D) Use the standard Order Lookup of the Transaction Journal Object

3. A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A) Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
B) Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
C) Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
D) Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.

4. A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?

A) Enable CRM Analytics and create a Loyalty app.
B) Search Salesforce AppExchange for Loyalty Analytics apps.
C) Modify the Marketing user profile to include permission to run reports.
D) Create a permission set to run reports and assign it to marketing users.

5. Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

A) That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
B) That the member is a campaign member of the promotion campaign.
C) That the promotion has specified the Current Liability Amount.
D) That the flow is active and has been created to apply the promotion.

Solutions: