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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
| Topic 2: Security and Data Governance | - Access control and identity management - Customer data protection |
| Topic 3: Integration Architecture | - API-led connectivity
|
| Topic 4: B2C Platform Capabilities | - Commerce and engagement tools
|
| Topic 5: Solution Design for B2C Customer Experience | - Customer journey architecture - Omnichannel experience design |
Salesforce Certified B2C Solution Architect Sample Questions:
Question 1
A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers
A. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
B. The token with all supporting attributes will need to be stored in Service Cloud
C. The synchronized data extensions will include the token and all PII attributes
D. The standard email address field for contacts and leads needs to be populated with a token
Question 2
A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping online can be segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys.
Which two actions are needed to enable an Abandoned Cart Journey?
Choose 2 answers
A. Implement the Marketing Cloud coilect.js through the storefront by using the Connector's reference implementation
B. Integrate product, order, and customer data feeds into Service Cloud objects
C. Use Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud
D. Integrate product, order, and customer data feeds into Marketing Cloud Data Extensions
Question 3
A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?
A. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
B. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
C. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
D. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
Question 4
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers
A. Mobile Connect lacks integration with the service agent console without Digital Engagement
B. Social Studio is limited to listening to social channel and not responding
C. Social Studio does not support 1:1 messaging on the apps listed in the scenario
D. Mobile Connect only supports outbound messaging in selected countries
Question 5
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers
A. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
B. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
C. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
D. Default user is required for anonymous storefront shoppers.
E. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: A,D | Question 3 Answer: B | Question 4 Answer: A,C | Question 5 Answer: A,B,E |
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