IBM C2010-591

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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To define activities, roles, responsibilities, functions, and metrics
B) To ensure that services are designed to meet business needs
C) To create value for stakeholders
D) To identify units of organizations responsible for specific outcomes

2. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Create integrations between the various products
B) Use the comprehensive workflow engine
C) Write custom Java classes for each process
D) Implement runbook automation

3. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Remediation and Precision Manager
B) IBM Change and Configuration Management Database
C) IBM Compliance and Release Management
D) IBM Data Integrity and Audit Manager

4. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM Tivoli Composite Application Manager
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Application Dependency Discovery' Manager
D) IBM SmartCloud Control Desk
E) IBM SmartCloud Provisioning

5. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) ITIL v3 aligned process workflows
C) electronic audit records and electronic signatures
D) control and audit of all hardware assets installations, moves, additions, and changes

Solutions: