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IBM C2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IBM SmartCloud Control Desk Overview | 25% | - Configuration Management Database (CMDB) - Architecture and components - Service catalog and request management |
| Process Automation and Integration | 20% | - Monitoring and reporting capabilities - Integration with Tivoli ecosystem products - Runbook and workflow automation |
| Asset and Configuration Management | 20% | - IT asset lifecycle management - Change and release management processes - Discovery and reconciliation tools |
| Business and IT Service Management Concepts | 20% | - Business requirements and solution alignment - ITIL framework and service lifecycle - Service delivery and process automation principles |
| Solution Design and Implementation Considerations | 15% | - Deployment and maintenance planning - Scalability and high availability - Security and access control |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question #1
Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?
A. To define activities, roles, responsibilities, functions, and metrics
B. To ensure that services are designed to meet business needs
C. To create value for stakeholders
D. To identify units of organizations responsible for specific outcomes
Question #2
How are business processes supported in IBM Sen/ice Delivery and Process Automation products?
A. Create integrations between the various products
B. Use the comprehensive workflow engine
C. Write custom Java classes for each process
D. Implement runbook automation
Question #3
Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?
A. IBM Remediation and Precision Manager
B. IBM Change and Configuration Management Database
C. IBM Compliance and Release Management
D. IBM Data Integrity and Audit Manager
Question #4
Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)
A. IBM Tivoli Composite Application Manager
B. IBM Tivoli Asset Discovery for Distributed
C. IBM Tivoli Application Dependency Discovery' Manager
D. IBM SmartCloud Control Desk
E. IBM SmartCloud Provisioning
Question #5
Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?
A. A federated configuration management system
B. ITIL v3 aligned process workflows
C. electronic audit records and electronic signatures
D. control and audit of all hardware assets installations, moves, additions, and changes
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: B | Question #3 Correct Answer: B | Question #4 Correct Answer: C,D | Question #5 Correct Answer: C |
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