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IBM C9020-971

C9020-971

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Sep 30, 2026

Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Storage Administration and Management- Storage monitoring and performance management
- Capacity planning and optimization
- Volume provisioning and configuration
Topic 2: Troubleshooting and Support- Log analysis and problem determination
- Performance troubleshooting
- Common storage issues and diagnostics
Topic 3: Data Protection and Availability- High availability and disaster recovery
- Backup and restore concepts
- Replication technologies
Topic 4: SAN and Networked Storage- Fibre Channel SAN concepts
- Zoning, masking, and connectivity
- iSCSI and IP-based storage networking
Topic 5: Storage Fundamentals- Basic storage concepts (block, file, object)
- RAID concepts and data protection mechanisms
- Storage architectures and tiers
Topic 6: IBM Storage Solutions Overview- Enterprise storage system components
- IBM storage product portfolio overview

IBM Enterprise Storage Technical Support Sample Questions:

Question #1
Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?

A. Backup Strategy
B. Disaster Recovery
C. Global Mirror
D. Continuous data protection


Question #2
A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A. Five year warranty with 24x7 response (dependent upon machine type).
B. One or three year warranty with 24x7 response (dependent upon machine type).
C. One year warranty with 9x5 same business day.
D. Two year warranty with 9x5 next business day response.


Question #3
A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?

A. Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
B. Add a Storwize V7000 in a new rack.
C. Add disks to the DS8870.
D. Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.


Question #4
How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?

A. 12
B. 24
C. 16
D. 8


Question #5
A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?

A. DS8870
B. XIV System
C. FlashSystem 840
D. N series


Solutions:

Question #1
Correct Answer: A
Question #2
Correct Answer: B
Question #3
Correct Answer: C
Question #4
Correct Answer: B
Question #5
Correct Answer: C

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