SAP C_BOSUP_90

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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 1 hour
B) 4 hours
C) 2 hours
D) 8 hours

2. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SMSY_SETUP
B) SOLMAN_WORKCENTER
C) MSY_SETUP
D) SMSY

3. You have picked a message from the queue.
What are your next steps? (Choose two)

A) Ask the customer for their usernames and passwords.
B) Search for notes and confirmed messages.
C) Get a thorough understanding of the issue from the information given in the message.
D) Try to guess what the customer might want to have.

4. You receive a customer message where several issues are reported.
What will be your next step?

A) Ask the customer to create one message per issue.
B) Start message processing without contacting the customer.
C) Ask your colleagues for processing this message.
D) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.

5. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use the search filter.
B) Increase the numbers of search terms.
C) Use the customer Id.
D) Use wild cards.

Solutions: