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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 2: Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Topic 3: Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Explain the usage of complex work and work capacity - Explain the difference between global, local, and emergency scheduling - Demonstrate how to use the dispatcher console |
| Topic 4: Managing Work Orders | 23% | - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings |
| Topic 5: Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks |
| Topic 6: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Topic 7: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process |
| Topic 8: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Question #1
Universal Containers Technicians frequently need to request more parts From another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
A. Create a Work Order Line Item and a Product request line item.
B. Create a Product Request and a Product request line item.
C. Create a Product Consurned and a Product request line item.
D. Create a Shipment and a Product request line item.
Question #2
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly Inspections for all customers in their region. Each inspection should be Completed within a single visit and include all installed assets on site. Which two Maintenance Plan settings should the Consultant recommend? Choose 2 answers
A. Work Order Generation Method = One Work Order per Asset
B. Service Appointment Generation Method One Service Appointment per Work Order Line Item
C. Work Order Generation Method One Work Order Line Item per Asset
D. Service Appointment Generation Method = One Service Appointment per Work Order
Question #3
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until Several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?
A. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
B. Create a Work Order and Work Order Line Item for each Asset being serviced.
C. Create a Work Type and Work Order for each Asset being serviced.
D. Create a Work Type to automatically create relevant line Items for each Asset.
Question #4
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?
A. Add the Language field to the Contact Page Layout.
B. Update the Language of the current User.
C. Add the Service Report Language field to the Work Order Page Layout.
D. Update the Default Language of the Organization.
Question #5
One of the products sold by Universal Containers requires quarterly service Appointments.
Which feature should a Consultant use to meet this requirement?
A. Configure a Maintenance Plan.
B. Define a repeating Work Type.
C. Build a Process for Service Appointments.
D. Implement Path for Work Orders.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: C,D | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: A |
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