PDF Version DemoCertification Path
The GCP8-System Consultant Voice Platform certification includes only one GE0-803 certification exam.
Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CVP.pdf
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What is the duration of the GE0-803 Exam
- Length of Examination: 80 minutes
- Number of Questions: 65
- Passing Score: 70%
- Format: Multiple choices, multiple answers
Genesys GCP8-System Consultant Voice Platform GE0-803 Exam
Genesys GCP8-System Consultant Voice Platform GE0-803 Exam validates the Candidates ability to prepare the environment for installation of GVP, install, provision and monitor deployment of GVP 8. Candidates also have a strong understanding of product architecture.
Genesys GE0-803 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Monitoring | - Logging and diagnostics - System administration - Performance monitoring |
| Topic 2: Voice Platform Architecture | - Integration with Framework and telephony infrastructure - Genesys Voice Platform components - System architecture and deployment models |
| Topic 3: Voice Routing and Call Processing | - Call routing strategies - Inbound call processing - Interaction with routing components |
| Topic 4: Installation and Configuration | - Configuration of core services - Environment initialization and validation - Platform installation requirements |
| Topic 5: Troubleshooting and Best Practices | - Maintenance and optimization - Deployment best practices - Problem identification and resolution |
| Topic 6: Media Resources and Voice Services | - Voice treatment and playback services - Media resource management - Announcements and prompts |
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