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HP HP0-M22

HP0-M22

Exam Code: HP0-M22

Exam Name: Implementing HP Service Manager Software

Updated: Sep 01, 2026

Q & A: 150 Questions and Answers

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Administration, Maintenance and Reporting24%- Reporting and integration
  • 1. Decision Center
    • 2. Crystal Reports
      - System administration
      • 1. User and role management
        • 2. Backup and recovery
          Topic 2: Troubleshooting and Optimization10%- Error diagnosis
          - Performance tuning
          Topic 3: HP Service Manager Processes and Modules8%- Tailoring and engine components
          • 1. Security configuration
            • 2. Approval engine
              • 3. Notification engine
                - ITIL-aligned processes
                • 1. Release management
                  • 2. Problem management
                    • 3. Change management
                      • 4. Service level management
                        • 5. Incident management
                          Topic 4: Fundamental HP Service Manager Technologies and Methodologies8%- Server components and functions
                          • 1. Application server
                            • 2. Web server
                              • 3. RDBMS server
                                - Client types and features
                                • 1. Web client
                                  • 2. Windows client
                                    - Integration methods
                                    • 1. Web Services
                                      • 2. Connect-It
                                        • 3. LDAP
                                          Topic 5: Architecture, Installation and Deployment25%- System architecture
                                          • 1. Network topology
                                            • 2. Port and firewall requirements
                                              - Installation and upgrade
                                              • 1. Database setup
                                                • 2. Client deployment
                                                  • 3. Server installation
                                                    Topic 6: Configuration and Customization25%- Process configuration
                                                    • 1. Workflow design
                                                      • 2. Form layout
                                                        - Data management
                                                        • 1. Global variables and lists
                                                          • 2. Custom fields and dictionaries
                                                            • 3. Database schema

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