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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Managed Print Services Overview | - Assessment and discovery
|
| Sales and Customer Engagement | - Solution selling approach
|
| Solutions and Services | - Implementation and deployment
|
| Security and Optimization | - Print security fundamentals
|
HP Managed Print Specialist Select 2019 Sample Questions:
1. A customer makes the following claim:
My older devices have worked great for many years.
How should you respond?
A) Explain the disadvantages of old devices and the advantages of new devices.
B) Explain both the advantages of old devices and the advantages of new devices.
C) Explain that the newer devices provide features that improve the work environment and with HP take-back, you can get up to 40% off newer printers when you trade in.
D) Explain that supplies and maintenance costs for older devices might be cheaper but the electricity consumption is higher.
2. If your customer is looking at coping with evolving threats and how costly a breach could be. which customer trend would you refer to?
A) insourcing versus outsourcing
B) environmental impact
C) fleet predictability and transparency
D) focus on security
3. If you are attempting to decrease cost through optimization, what is one change that needs to be managed?
A) a significant cultural change and buy-in from the CEO/owner
B) training of two employees from each department
C) tracking personal printers that are being used and replacing the ones that are not with newer and smaller personnel printers
D) separate print/copy/fax budgets
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C |
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