Peoplecert ITIL-4-CDS

In recent years, more and more people choose to take Peoplecert ITIL-4-CDS certification exam. Because the exam can help you get the Peoplecert certificate which is an important basis for measuring your IT skills. With the Peoplecert certificate, you can get a better life.

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

A) High availability and security
B) Advanced analytics
C) Flexible workflow automation
D) Inventory and discovery of IT assets

2. Which is an example of using a `shift-left' approach to optimize password resets?

A) Encourage users to remember or safely record their passwords to reduce the number of password resets
B) Automatically assign a high priority to password reset requests to resolve them faster
C) Train service desk agents to categorize password resets as service requests
D) Allow users to reset their own passwords using an automated tool

3. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

A) Continuous deployment
B) Continuous delivery
C) Continuous integration
D) Continual improvement

4. Within the ITIL 4 service value chain, the Design and Transition activity ensures new or changed services are fit for purpose and use before release. Which practice is primarily responsible for validating that service components meet acceptance criteria, performance requirements, and interoperability standards prior to deployment?

A) Service Level Management
B) Release Management
C) Service Validation and Testingright
D) Change Enablement

5. An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?

A) Matrix
B) Divisional
C) Functional
D) Flat

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