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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value Chain Activities | 15% | - Design and Transition - Obtain/Build, Deliver and Support - Plan, Improve, Engage |
| Topic 2: ITIL Guiding Principles | 20% | - Think and work holistically - Progress iteratively with feedback - Collaborate and promote visibility - Optimize and automate - Focus on value - Start where you are - Keep it simple and practical |
| Topic 3: Four Dimensions of Service Management | 17% | - Value streams and processes - Organizations and people - Information and technology - Partners and suppliers |
| Topic 4: ITIL Practices | 15% | - General management practices - Service management practices - Technical management practices |
| Topic 5: Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Service and service relationships - Products, services, and service offerings |
| Topic 6: ITIL Service Value System | 18% | - Service Value Chain - Governance - Overview of the Service Value System - Continual improvement |
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