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Microsoft MB2-185

MB2-185

Exam Code: MB2-185

Exam Name: Microsoft CRM Customization v.1.2

Updated: Oct 09, 2026

Q & A: 154 Questions and Answers

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Microsoft MB2-185 Exam Syllabus Topics:

SectionObjectives
Microsoft Dynamics CRM Platform Fundamentals- CRM architecture and components
  • 1. System vs custom entities
    • 2. Core CRM entities and data model
      Business Process Automation- Workflows
      • 1. Workflow rules and logic
        • 2. Business process flows (legacy CRM concepts)
          Data Management- Data import and export
          • 1. Data migration tools
            • 2. Duplicate detection
              Customization and Configuration- Entity customization
              • 1. Forms and form customization
                • 2. Relationships (1:N, N:N)
                  • 3. Fields and data types
                    - System configuration
                    • 1. Security roles and privileges
                      • 2. Business units and teams
                        Solutions and Deployment- Solution management
                        • 1. Managed vs unmanaged solutions
                          • 2. Packaging and deployment concepts

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