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WGU Principles-of-Management

Principles-of-Management

Exam Code: Principles-of-Management

Exam Name: Principles of Management at Western Governors University(IAC1)

Updated: Sep 23, 2026

Q & A: 50 Questions and Answers

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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Leading & Motivation25%- Leadership Theories & Styles
  • 1. Transformational vs transactional leadership
    • 2. Trait, behavioral, and contingency theories
      - Motivation & Communication
      • 1. Maslow, Herzberg, Expectancy theory
        • 2. Conflict resolution and team dynamics
          • 3. Interpersonal and organizational communication
            Ethics, Social Responsibility & Change Management15%- Managing Change & Innovation
            • 1. Forces and resistance to change
              • 2. Organizational development and innovation
                - Ethics & Corporate Social Responsibility
                • 1. Stakeholder management and sustainability
                  • 2. Ethical decision-making frameworks
                    Organizing & Organizational Structure20%- Organizational Design
                    • 1. Departmentalization and authority
                      • 2. Mechanistic vs organic structures
                        • 3. Team-based and matrix structures
                          - Human Resource Management
                          • 1. Legal and ethical HR considerations
                            • 2. Staffing, training, and performance management
                              Controlling & Quality Management20%- Operations & Quality Control
                              • 1. Total Quality Management (TQM)
                                • 2. Balanced scorecard and performance metrics
                                  - Control Process
                                  • 1. Corrective action and feedback loops
                                    • 2. Establishing standards and measuring performance
                                      Planning & Strategic Management20%- Decision Making
                                      • 1. Group decision-making techniques
                                        • 2. Rational and bounded rationality models
                                          - Foundations of Planning
                                          • 1. SWOT analysis and strategic formulation
                                            • 2. Strategic, tactical, and operational planning
                                              • 3. Mission, vision, and goals

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                Question #1
                                                Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer

                                                A. Avoidance
                                                B. Superordinate goals
                                                C. Authoritative command
                                                D. Communication


                                                Question #2
                                                Which organizational concept best describes a manager assigning tasks to various employees? Choose 1 answer

                                                A. Segmentation
                                                B. Division of labor
                                                C. Teamwork
                                                D. Integration


                                                Question #3
                                                What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer

                                                A. Employees must answer to two or more bosses and prioritize demands across departments.
                                                B. Decision making is decentralized so a considerable amount of information is communicated informally.
                                                C. Formal position authority is generally the primary means of running the organization.
                                                D. Employees focus primarily on collaborating across departments and with frequent meetings.


                                                Question #4
                                                The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation? Choose 1 answer

                                                A. Participation and involvement
                                                B. Facilitation and support
                                                C. Education and communication
                                                D. Negotiation and reward


                                                Question #5
                                                What isa clear and concise statement ofthe basic purpose of an organization? Choose 1 answer

                                                A. Its mission
                                                B. Its objective
                                                C. Its vision
                                                D. Its goal


                                                Solutions:

                                                Question #1
                                                Correct Answer: B
                                                Question #2
                                                Correct Answer: B
                                                Question #3
                                                Correct Answer: C
                                                Question #4
                                                Correct Answer: B
                                                Question #5
                                                Correct Answer: A

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