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BCS STEN

STEN

Exam Code: STEN

Exam Name: BCS Professional Certificate in Stakeholder Engagement

Updated: Oct 06, 2026

Q & A: 0 Questions and Answers

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BCS STEN Exam Syllabus Topics:

SectionObjectives
Topic 1: Principles of Stakeholder Engagement- Stakeholder analysis
  • 1. Stakeholder mapping techniques
    • 2. Power/interest and influence/impact models
      - Stakeholder identification and classification
      • 1. Identifying stakeholders and stakeholder groups
        • 2. Stakeholder categorisation and segmentation
          Topic 2: Stakeholder Communication and Management- Maintaining engagement
          • 1. Monitoring stakeholder attitudes
            • 2. Maintaining ongoing relationships
              - Communication methods
              • 1. Formal and informal communication channels
                • 2. Reporting and feedback mechanisms
                  Topic 3: Planning Stakeholder Engagement- Engagement strategies
                  • 1. Communication planning
                    • 2. Stakeholder engagement approaches
                      - Managing expectations
                      • 1. Alignment of stakeholder needs and project goals
                        • 2. Conflict identification and resolution approaches

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