Oracle 1Z0-1064-26

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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Time Period
B) Available
C) Duration
D) Start/Stop
E) Interval

2. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Check the Active flag.
B) Complete Category Name.
C) Select the task Manage Service Request Categories.
D) Select Create Category > Create Top-Level Category.
E) Select Status = "Active".
F) Select Create Category > Create Child Category.
G) Select Service Catalog in Functional Areas.

3. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Do not choose any optional criteria columns.
B) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C) Choose all optional result columns.
D) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

4. Which two steps are needed to create a new business object in Digital Customer Service?

A) Assign the new business object to a page.
B) Assign the new business object to a new component.
C) Assign object access roles to an administrative user.
D) Map a Visual Builder Cloud Service business object to the object API.

5. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A) A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
B) A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
C) Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
D) There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

Solutions: