Avaya 3175T

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Avaya 3175T Exam Syllabus Topics:

Avaya APDS Avaya Breeze Online Test Sample Questions:

1. Which Snap- ins can use Persistence Database or Cluster Database?

A) Any Avaya or Avaya Presence Services (APS) developed Snap-in
B) Only the Avaya Presence Services Snap-in
C) Any 3rd party Snap-in
D) Any 3rd party Snap-in, Avaya Engagement Designer Snap-in or Avaya Presence Services Snap-in

2. Which Avaya Breeze TM Client Software Development Kit (SDK) package provides all the elements to create a multi-channel (voice, video, chat, SMS and email) agent and supervisor experience?

A) Customer Interaction Services
B) Communication Services
C) Meeting Management Services
D) Sharing Services

3. In the era of digital transformation, which two statements correctly describe how Avaya Breeze TM provides customers' high-touch, personal business interactions? (Choose two)

A) Supports deployment of legacy Avaya deskphones
B) Supports a multi-channel development environment
C) Supports deployments of H.323 deskphones
D) Enables deployment of Avaya Aura" System Manager
E) Supports context aware, historical experience

4. How many concurrent workflow instances does the Avaya Engagement Designer Workflow Engine support?

A) 5000
B) 2400
C) 1200
D) 4200

5. Which two statements correctly describe example use cases for the Real Time Speech Snap-in? (Choose two)

A) ..................................................... name to the employee receiving the call
B) Can listen in real-time to the conversation and if the agent does not state a their name or license number, the system would play a reminder tone or a whisper message that only the agent can hear
C) If customer says "I'm unhappy with your price" or "I want to talk to your manager", a supervisors desktop would be updated to indicate an upset customer
D) Using Text-to-Speech, the caller is provided with verbal options to select a meeting
E) A page informs the called party that a call is waiting at the Park Extension directory number

Solutions: