Avaya 33810X

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Microsoft Lync
B) Avaya Multimedia Messaging
C) Presence Service
D) Engagement Assistant

2. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Manager
B) Agent
C) Supervisor
D) Administrator

3. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 4450
B) 2200
C) 1100
D) 550

4. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Co-browse
B) Dialogue Designer
C) Work Assignment
D) Context Store

5. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Worry
B) Doubt
C) Anxiety
D) Fear
E) Uncertainty

Solutions: