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Cisco 646-223 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Cisco Unified Communications Express Architecture | 20% | - Hardware and software requirements - System components and deployment models - Integration with Cisco Unity Express |
| Topic 2: Voice Messaging and Auto-Attendant | 15% | - Auto-attendant and IVR setup - Voicemail profile and notification - Cisco Unity Express administration |
| Topic 3: Dial Plan and Call Routing | 25% | - Dial plan design and implementation - Route patterns, dial peers, and translation rules - Call routing and toll fraud prevention |
| Topic 4: System Maintenance and Troubleshooting | 20% | - Troubleshooting call flows and voice quality - Monitoring and system health checks - Backup, restore, and software upgrades |
| Topic 5: Endpoint Configuration and Management | 20% | - IP phone registration and provisioning - Directory numbers and line features - User and phone feature configuration |
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