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Salesforce AP-207

AP-207

Exam Code: AP-207

Exam Name: Energy and Utilities Cloud Accredited Professional

Updated: Aug 01, 2026

Q & A: 77 Questions and Answers

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
  • 1. Work orders and field service concepts
    • 2. Asset tracking and lifecycle management
      - Core platform capabilities
      • 1. Energy and Utilities Cloud features
        • 2. Industry data model concepts
          Customer Engagement and Experience- Customer service operations
          • 1. Case management in utilities
            • 2. Omni-channel support concepts
              - Digital customer experience
              • 1. Self-service portals
                • 2. Customer communication flows
                  Integration and Data Management- System integration concepts
                  • 1. External system connectivity
                    • 2. API-based integration
                      - Data management
                      • 1. Data model alignment
                        • 2. Data quality and governance basics
                          Metering, Billing, and Usage Management- Meter data handling
                          • 1. Usage data ingestion concepts
                            • 2. Consumption tracking
                              - Billing processes
                              • 1. Billing workflows overview
                                • 2. Rate and tariff concepts
                                  Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                                  • 1. Utility operations overview
                                    • 2. Customer lifecycle in utilities

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      1. An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
                                      Which of the following Energy and Utilities Cloud solutions can be used?

                                      A) Energy and Utilities Cloud - Document Generation S
                                      B) Energy and Utilities Cloud - Contract Lifecycle Management
                                      C) Energy and Utilities Cloud = Configure Price Quote (CPQ)
                                      D) Energy and Utilities Cloud - Sales and Service


                                      2. An energy company wants to sell additional commodity products related to services other than electricity and gas.
                                      Which three enhancements need to be considered?

                                      A) Extend the entries of record types on account object.
                                      B) Extend the value list on the service type picklist for service points
                                      C) Extend the value list on the status picklist for cases
                                      D) Extend the entries of record types on inventory item object.
                                      E) Extend the value list on the product family picklist for product object.


                                      3. An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
                                      Which two pricing metadata are needed when defining this price with Industries CPQ?

                                      A) A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
                                      B) A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
                                      C) A Pricing Plan Entry, with type as Price and charge type as Recurring
                                      D) A Pricing Variable, with type as Price and charge type as Recurring


                                      4. Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

                                      A) Consider the algorithms used by the pricing and forecasting system to calculate the price.
                                      B) Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.
                                      C) Consider if the pricing engine operates synchronously or asynchronously.
                                      D) Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).


                                      5. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
                                      What three common objects are typically part of this Integration?
                                      Choose 3 answers

                                      A) Balances
                                      B) eSignature
                                      C) Meter Pings
                                      D) Account
                                      E) Premise


                                      Solutions:

                                      Question # 1
                                      Answer: B
                                      Question # 2
                                      Answer: B,D,E
                                      Question # 3
                                      Answer: B,C
                                      Question # 4
                                      Answer: A,C
                                      Question # 5
                                      Answer: A,D,E

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