Salesforce AP-221

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Salesforce Process Automation Accredited Professional Sample Questions:

1. An Administrator at Universal Containers (UC) has received a requirement to enable field history tracking for multi-select picklist (Country) on the Lead object and to capture the country's old and new values. What is the best way the Administrator can meet this requirement?

A) After-save Record Triggered Flow
B) Since the requirement involves multi-select picklist, raise a case with Salesforce to activate field history tracking
C) Apex Trigger
D) No action required since this is a standard feature.

2. Which standard feature has a primary purpose in helping with identifying performance bottlenecks?

A) Raise a case with Salesforce Support
B) Accurate measure of the CPU time consumption of Flows and Processes
C) Blacktab run-as access for Processes
D) Optimizer plug-in for Flows and Processes
E) Stagger and Throttle plug-ins for Flows

3. Which Flow Element should the Administrator select to pause a Flow and collect information from a user for further processing?

A) Integration
B) Logic
C) Action
D) Screen

4. How can an Administrator monitor pending scheduled actions?

A) By going to Setup.
B) By executing Monitor Script.
C) By periodically checking the Inbox.
D) By creating keep-alive events for scheduled actions.

5. For a banking institution, which scenario is a good use case for Salesforce Flow for Service?

A) When a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.
B) When a customer calls and wants to confirm an account balance, the service agent can look it up.
C) When a customer wants to locate a branch near their home, the agent locates a nearby office.
D) When agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.

Solutions: