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The ServiceNow CSA exam is designed mainly for the sales engineers, ServiceNow customers as well as partners, and anyone who is seeking to become a certified system administrator.
Understand the test subjects for ServiceNow CSA Exam
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ServiceNow CSA Exam exam dumps will include the following topics:
- User Interface & Navigation 20%
- Self-Service & Process Automation 20%
- Intro to Scripting & Application Tools 10%
- Collaboration 20%
- Database Administration 30%
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Read the ServiceNow CSA Exam Requirements below
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
ServiceNow CSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ServiceNow Platform Fundamentals | - Platform architecture and components - Lists, forms, and filters - Navigation and user interface |
| Topic 2: Service Management Applications | - Incident and problem management - Service catalog and request fulfillment - Knowledge management - Change and request management |
| Topic 3: Data Management | - Tables and CMDB basics - Import sets and data loading |
| Topic 4: Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
| Topic 5: Reporting and Analytics | - Performance analytics overview - Reports and dashboards |
| Topic 6: Service Automation and Configuration | - Workflows and Flow Designer overview - Business rules and client scripts basics |
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