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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
| Topic 2: HP Lifecycle Services Overview | - HP Renew Services - HP Optimize Services - HP Fix Services - HP Protect Services - HP Collaborate Services - HP Set Up Services |
| Topic 3: Sales Skills and Positioning | - Qualifying customer needs - Positioning HP Lifecycle Services - Demonstrating value to clients - Building and presenting the business case |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
A) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
B) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
C) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
D) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
2. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A) HP pc BIOS Asset Tagging service
B) HP Deinstallation Services
C) HP Defective Media Retention
D) HP Wolf Protect and Trace
E) HP Active Care
3. Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?
A) HP Device Recovery Service
B) HP Wolf Protect and Trace
C) HP Next-Business Day Service
D) HP Active Care
4. Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
A) HP Renew Services
B) HP Set Up Services
C) HP Optimize Services
D) HP Collaborate Services
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D,E | Question # 3 Answer: D | Question # 4 Answer: A |
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