EXIN ITILFND_V4

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EXIN ITIL 4 Foundation Sample Questions:

1. A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A) Change enablement
B) Problem management
C) Service request management
D) Incident management

2. Which action is performed by a service provider?

A) Requesting required service actions
B) Receiving of the agreed goods
C) Ensuring access to agreed resources
D) Authorizing budget for service consumption

3. Which statement about value streams is CORRECT?

A) Each value stream must include all six value chain activities
B) Each value stream must include all 34 ITIL practices
C) Each value stream must include suppliers or partners
D) Each value stream must be designed for a specific scenario

4. Which statement about costs is CORRECT?

A) Costs imposed on the consumer are costs of service utility
B) Costs imposed on the consumer are costs of service warranty
C) Costs removed from the consumer are part of service consumption
D) Costs removed from the consumer are part of the value proposition

5. Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A) Service configuration management
B) Deployment management
C) Change enablement
D) Service request management

Solutions: