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Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?
A) Design
B) Build
C) Discover
D) Acquire
2. What is the purpose of the 'support' activity?
A) To design service architectures
B) To discover new business opportunities
C) To assist users and maintain service performance
D) To build solution components
3. What ensures that a service provider and a service consumer continually co-create value?
A) Service consumption
B) Change enablement
C) Service relationship management
D) Service offerings
4. What influences whether a service is perceived as valuable by a consumer?
A) The number of providers delivering the service to the consumer
B) The extent to which the positive effects of the service outweigh the negative ones
C) The amount of money the service provider invests in resources
D) The service provider's ability to minimize their operational costs
5. Which of the following statements about value streams is INCORRECT?
A) Value streams are enabled and supported by the organization s value chain
B) Value streams should exclude suppliers
C) Value streams continue to evolve over time
D) Value streams can involve multiple practices
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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