EXIN ITIL

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EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about the 'continual improvement model' is CORRECT?

A) The low of the model helps organizations to link improvements to its goals
B) Organizations should use an additional model or method to link improvements to customer value
C) Organizations should work through the steps of the model in the sequence in which they are presented
D) The model is applicable to only certain parts of the service value system

2. What term is used to describe whether a service will meet availability, capacity and security requirements?

A) Outcomes
B) Utility
C) Value
D) Warranty

3. How should automation be implemented?

A) By initially concentrating on the most complex tasks
B) By optimizing as much as possible first
C) By replacing human intervention wherever possible
D) By replacing the existing tools first

4. What is included in the purpose of the 'release management' practice?

A) Authorizing changes to proceed
B) Moving new software to live environments
C) Making new features available for use
D) Ensuring information about services is available

5. Which is the BEST type of resource for investigating complex incidents?

A) Knowledgeable support staff
B) Detailed work instructions
C) Self-help systems
D) Disaster recovery plans

Solutions: