Salesforce Plat-Con-201

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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with single Child and multiple Card States
B) Parent FlexCard with multiple Child and Card Actions
C) Parent FlexCard with multiple Child and different Card States
D) Parent FlexCard with single Child and Card Actions

2. A consultant is designing a Flexcard for a client. The client wants the Flexcard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button.
How should the consultant design the Flexcard to meet the client's requirements?

A) Design the parent card to launch a child card through a Flyout Action.
B) Design the parent card to launch a child card when the specific action is taken.
C) Design the parent card to launch a new Data Mapper when the specific action is taken.
D) Design the parent card to launch a new Omniscript when the specific action is taken,

3. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a Conditional View to the last step
B) Add a Validation Rule to the Contact object
C) Add a Set Errors element
D) Add a DataRaptor to retrieve the email address

4. A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.
What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?

A) They enable the creation of custom code.
B) They facilitate the creation of custom objects.
C) They allow for calculations on matrix lookups and variables.
D) They allow for the creation of custom fields.

5. A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

A) Use an Edit Block in Step 4 to enter payment information.
B) Use Multi-select elements in Step 3 for the product list.
C) Remove Step 1 and prefill the account information automatically.
D) Divide Step 2 into two steps, so each task is distinct.

Solutions: