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Avaya 132-S-100 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Analysis | 25% | - Solution Alignment - Business Requirement Gathering |
| Solution Positioning & Value Proposition | 30% | - ROI & Business Benefits - Competitive Differentiation |
| Licensing & Basic Implementation | 20% | - Deployment Overview - Licensing Models |
| Avaya Portfolio Overview | 25% | - Contact Center Offerings - Network Infrastructure - Unified Communications Solutions |
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