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Avaya 133-S-713.4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 15% | - Routine system maintenance - Log analysis and error identification - Performance tuning and issue resolution |
| Installation & Deployment | 25% | - Post-installation verification - Software installation and setup - Pre-installation requirements and planning |
| Solution Architecture & Overview | 20% | - Supported environments and compatibility - System architecture and deployment models - Proactive Contact platform components |
| Scripting, Reporting & Integration | 15% | - Call scripting basics - Integration with Avaya contact center solutions - Real-time and historical reporting |
| Configuration & Administration | 25% | - Call list management and data import - System configuration parameters - Dialing modes and campaign setup - User roles and access control |
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