Avaya 3302

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
B) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
C) The administrator must first find the user in the Userstab to access the Visual Phone button.
D) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.

2. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) The database must be MSSQL 2008.
B) MSSQL Express Versions cannot be used.
C) Windows Database authentication can be used.
D) SQL authentication must be activated for the database.
E) The database can be Microsoft SQL (MSSQL) or Sybase.

3. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\accminstaller.log
B) C:\windows\temp\accminstaller.log
C) C:\temp\accminstaller.log
D) C:\install.log

4. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did notcreate a task for the job.
B) The administrator did not checkthe'Save CM box'in the action list for the action.
C) The administratordid not assign a schedule to the job.
D) The administrator did not check 'enabled' for the scheduledjob.

5. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) passwd.conf
B) nav360config.xml
C) passwdconf.xml
D) authconfig.xml

Solutions: