Oracle 1z1-981

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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
B) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
F) https://yoursite.domain/services/rest/connect /latest/accounts/3

2. Which two components can be edited in a standard report?

A) Column headings
B) Non-selectable filters
C) Report headings
D) Permissions
E) Schedules
F) Graphs

3. What are three required sections for Custom Process Models?

A) Test harness
B) Header
C) Footer
D) Code containing custom business logic
E) Code containing integration with external systems
F) Test script

4. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in three months
C) Once in four months
D) Once in six months

5. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Entry Point
B) Load
C) Return
D) Set Fields
E) Decision
F) Workspace

Solutions: