Cisco 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1
A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A. This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
B. Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
C. Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
D. Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.

Question #2
To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A. automatic CSAT scoring
B. real-time transcripts
C. AI-generated summaries
D. topic analytics

Question #3
Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A. Verify that the Webex Contact Center channels are associated.
B. Review the Webex Contact Center Analyzer that checks the call logs.
C. Review the Webex Contact Center Queues configuration.
D. Review the Webex Contact Center Flows configuration.

Question #4
An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A. Agent Activity Record
B. Customer Activity Record
C. Agent Session Record
D. Customer Session Record

Question #5
An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A. Add the agent to the outbound team.
B. Automatic Number Identification in Flow Designer
C. default outdial Automatic Number Identification at the tenant level
D. Assign a wrap-up reason to the outdial queue.
E. Enable Outdial on a desktop profile.

Solutions: