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Avaya 33810X

33810X

Exam Code: 33810X

Exam Name: Avaya Aura® Contact Center Solution Design Exam

Updated: Sep 04, 2026

Q & A: 50 Questions and Answers

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Avaya 33810X Exam Syllabus Topics:

SectionWeightObjectives
Design Requirements & Considerations25%- Network and security design
- High availability and redundancy design
- Business and functional requirements analysis
Core Solution Components25%- Multichannel and self-service capabilities
- Avaya Aura Media Server and Session Manager integration
- Contact Center Manager Server and Console
Solution Overview & Architecture20%- Scalability and capacity planning
- Avaya Aura Contact Center components
- System architecture and deployment models
Implementation & Validation15%- Troubleshooting and support design
- Deployment planning and best practices
- Performance optimization and monitoring
Integration & Interoperability15%- Integration with Communication Manager
- Third-party application integration
- APIs and scripting interfaces

Avaya Aura® Contact Center Solution Design Sample Questions:

Question #1

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A. Microsoft Lync
B. Avaya Multimedia Messaging
C. Presence Service
D. Engagement Assistant


Question #2

AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A. Manager
B. Agent
C. Supervisor
D. Administrator


Question #3

The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A. 4450
B. 2200
C. 1100
D. 550


Question #4

An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A. Co-browse
B. Dialogue Designer
C. Work Assignment
D. Context Store


Question #5

A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A. Worry
B. Doubt
C. Anxiety
D. Fear
E. Uncertainty


Solutions:

Question #1
Answer: C
Question #2
Answer: C
Question #3
Answer: A
Question #4
Answer: A
Question #5
Answer: A,B,D

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