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Avaya 6202-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 30% | - Core component installation - Network and database configuration - Licensing and activation - Server OS preparation and setup |
| Upgrades and Integration | 10% | - Integration with third-party applications - Software version upgrades |
| Maintenance and Troubleshooting | 15% | - Backup and restore procedures - Common connectivity and performance issues - Log analysis and diagnostics |
| Architecture and Components | 20% | - Integration with Avaya Aura Communication Manager - Hardware and software requirements - Avaya Aura Contact Center solution overview |
| System Administration and Features | 25% | - Reporting and monitoring setup - Contact Center Manager configuration - Call routing and scripting - Agent and supervisor configuration |
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