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Cisco 642-144 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Initial Configuration | 20% | - IOS preparation and installation - Basic network and telephony setup - GUI and CLI configuration access |
| Topic 2: Cisco Unified Communications Manager Express Overview | 20% | - Architecture and components - Call processing and signaling protocols - Deployment models and system requirements |
| Topic 3: Maintenance, Troubleshooting and Integration | 15% | - Voice mail and gateway integration - System monitoring and reporting - Common issues and troubleshooting |
| Topic 4: Endpoint and Directory Number Configuration | 25% | - Directory numbers and dial plans - IP phone registration and configuration - Line and phone features |
| Topic 5: Call Routing and Features | 20% | - Dial peers and call routing - Advanced call features: transfer, forward, hold, park - Calling privileges and restrictions |
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