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Microsoft 70-404

70-404

Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Sep 09, 2026

Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Service Catalog and Request Fulfillment- Service offerings
  • 1. Request offerings configuration
    • 2. Service request workflows
      Service Desk and Incident Management- Problem management
      • 1. Root cause analysis processes
        • 2. Problem record handling
          - Incident management workflow
          • 1. Work item templates and queues
            • 2. Incident lifecycle configuration
              Security and Access Control- User roles and permissions
              • 1. Active Directory integration
                • 2. Role-based access control (RBAC)
                  Reporting and Data Warehouse- Reporting configuration
                  • 1. Standard and custom reports
                    • 2. SSRS integration
                      Deploying and Configuring System Center Service Manager- Management packs configuration
                      • 1. Importing and customizing management packs
                        • 2. Service Manager data warehouse integration
                          - Installation and initial configuration
                          • 1. Service Manager management server setup
                            • 2. Prerequisites and system requirements
                              Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. Discovery and synchronization
                                • 2. CI classes and relationships

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