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Nortel 920-108

920-108

Exam Code: 920-108

Exam Name: NNCSS-Periphonics MPS 100 Technical Support

Updated: Aug 15, 2026

Q & A: 100 Questions and Answers

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Nortel 920-108 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Maintenance and Troubleshooting- Maintenance procedures
  • 1. Software updates and patches
    • 2. Preventive maintenance tasks
      - Fault diagnosis
      • 1. Hardware/software troubleshooting methods
        • 2. Error detection and logging
          Topic 2: Call Processing and Media Services- Call flow processing
          • 1. Service handling mechanisms
            • 2. Call routing logic
              - Media processing functions
              • 1. Signal handling and conversion
                • 2. Voice processing components
                  Topic 3: System Installation and Configuration- Configuration tasks
                  • 1. Network and connectivity setup
                    • 2. System parameter configuration
                      - Installation procedures
                      • 1. Initial system setup
                        • 2. Hardware installation checks
                          Topic 4: Periphonics MPS 100 System Architecture- Software architecture
                          • 1. Operating environment overview
                            • 2. Service and application modules
                              - Hardware components and system design
                              • 1. Peripheral integration and interfaces
                                • 2. MPS 100 platform architecture
                                  Topic 5: System Administration and Monitoring- Administration tasks
                                  • 1. User and system management
                                    • 2. Security configuration basics
                                      - Monitoring tools
                                      • 1. System logs and diagnostics
                                        • 2. Performance monitoring

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