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Nortel 920-159 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CallPilot System Overview & Architecture | 20% | - Hardware Components & Server Models - Software Architecture & Licensing - Integration with Meridian 1 / CS1000 |
| Messaging & Call Handling Features | 20% | - Outcalling & Notification Services - Voice Messaging & Auto-Attendant - Unified Messaging & Email Integration - Call Routing & Dialing Plans |
| Installation & Initial Configuration | 25% | - Pre-installation Requirements & Planning - Software Installation & Upgrade Procedures - Network Configuration & IP Connectivity - Basic System Setup & Administration |
| User & Mailbox Administration | 20% | - Personal Options & Greetings Setup - Group Lists & Distribution Lists - Mailbox Creation & Configuration - Class of Service & Feature Assignment |
| Maintenance, Troubleshooting & Security | 15% | - Security Settings & Access Control - Common Faults & Troubleshooting Steps - System Monitoring & Log Analysis - Backup, Restore & Disaster Recovery |
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