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Nortel 920-161 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Voice Messaging and Unified Messaging Services | - Message storage, retrieval, and delivery mechanisms - Unified messaging features and email integration - Voice mailbox configuration and management |
| Topic 2: Networking and Integration | - Interoperability with enterprise communication systems - Telephony network integration and trunking - IP-based voice services integration |
| Topic 3: System Administration and Maintenance | - Troubleshooting and fault management - Backup, restore, and system maintenance procedures - User provisioning and mailbox administration |
| Topic 4: CallPilot 4.0 Architecture and Components | - Core messaging platform components - System architecture overview and deployment models - Integration with Nortel Communication Server systems |
| Topic 5: Call Center and Automated Attendant Services | - Automated attendant configuration and call routing - Call handling scripts and call flows - Contact center messaging integration |
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