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Nortel 920-163 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Optimization | - Optimization strategies
|
| Topic 2: Technical Support and Troubleshooting | - System diagnostics
|
| Topic 3: Contact Center Manager RIs.6.0 Fundamentals | - Configuration and deployment
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| Topic 4: Contact Center Operations | - Call routing and handling
|
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