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Nortel 920-344 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Telephony and Unified Communications Features | - VoIP capabilities and protocols - Voicemail, auto-attendant, and call routing - PSTN integration and trunking options |
| Installation and Configuration Considerations | - Hardware deployment scenarios - Basic network and telephony configuration concepts |
| BCM Product Overview | - System positioning and use cases - BCM50 Rls.3.0 architecture and components - BCM200/400 Rls.4.0 architecture and scalability |
| Maintenance and Troubleshooting Overview | - System monitoring and diagnostics tools - Common system issues and resolution strategies |
| System Design and Sales Engineering | - Customer requirement analysis - Competitive positioning of BCM solutions - Solution sizing and platform selection |
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